How do I get a refund from Aeromexico?

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Posted By: Sofia Jonas

Imagine you've prepared a plan to travel with your friends but due to some unavoidable scenarios, one of your friends is unable to come with you. Canceling a flight ticket can be difficult, but if you're traveling with Aeromexico, then you may have flexibility in cancellation and getting a refund of your flight ticket. Let’s discuss Aeromexico Cancellation Policy and Refund Policy on this page.

What is Aeromexico's Cancellation Policy?

Below are some critical points about Aeromexico Cancellation rules and guidelines that have been provided.

  • Passengers can cancel tickets only if they have purchased from an authenticated source. Kindly reach out to your travel agency if you have booked it from there.
  • The original mode of payment will levy out your refund amount.
  • For some scenarios, cancellation fee would not be taken.
  • Your flight ticket can be canceled by Aeromexico for up to 3 hours prior to the departure of the plane.

What is Aeromexico's Refund policy?

Let’s understand the Aeromexico Refund Policy. Some major salient features of this feature have been shared below.

  • You can claim your refund in the form of cash, vouchers, and reward points.
  • People can claim a full refund if they have canceled their flight reservation within 24 hours from the date of issuing.
  • A full refund can be granted for only flights having seven or more days to depart.
  • A refund will automatically be initiated as soon as the ticket gets canceled. If you don’t find your refund, then you can contact customer service for refund-related support.
  • Refunds can only be given to the refundable fares. In the case of non-refundable fares, the refund would be null. 
  • In extreme situations where the reason behind cancellation is explainable can help you to get a full refund even for non-refundable fares.

Is Aeromexico 24 hours cancellation policy?

Yes, passengers can avail extra flexibility on Aeromexico ticket cancellation as per the 24-hour cancellation policy. 

How do I get a refund from Aeromexico?

People can quickly get a refund for an Aeromexico flight as soon as they cancel their ticket. If you want to claim your refund, then you can fill out a refund claim form, which can be found at the My Booking portal from the official website.

How much does it cost to cancel a Aeromexico flight?

Typically, when people cancel an Aeromexico flight, if they have canceled it within 24 hours of booking, then the cancellation charges would be waived. Still, beyond that time limit, a fee would be implied according to the fare and ticket type and several other factors.

How do I file a claim with Aeromexico?

You can fill out a claim form, which can be accessed by following the steps below.

  • Browse reembolsosweb.aeromexico.com.
  • And enter your bookings to retrieve your details.
  • Go to the refund section and then find a claim for your refund option.
  • Fill out with proper information and then submit it.

How to call Aeromexico customer service for refund?

You can make a call to Aeromexico customer service by dialing 1-800-237-6639 from your mobile and talking with the customer support executive regarding your refund claim and process.

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