How do I get a refund from Aeromexico?

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Posted By: Sofia Jonas

Imagine you've prepared a plan to travel with your friends, but due to some unavoidable scenarios, one of your friends is unable to come with you. Canceling a flight ticket can be difficult, but if you're traveling with Aeromexico, then you may have flexibility in canceling and getting a refund of your flight ticket. Let’s discuss Aeromexico's cancellation policy and refund policy on this page.

How do I get a refund from Aeromexico?

People can quickly get a refund for an Aeromexico flight as soon as they cancel their ticket. If you want to claim your refund, then you can fill out a refund claim form, which can be found at the My Booking portal from the official website.

Be it an unavoidable meeting or a sudden change in your travel plans, Aeromexico is always one step ahead by providing the flight-cancellation feature. You can not only cancel your flight, but the customer friendly Aeromexico refund policy is also formulated, which must be followed if you wish to get your money back easily. A number of methods has been laid out to effortlessly apply for refund, but often the online-option wins the race. This feature can be found on the official website of the airline and is accessible only after the completion of the cancellation process, so once you have cancelled the flight, look for the refund form. You need to enter all the asked details in the form and the refund will be provided in no time. For a clearer understanding of this method, feel free to go through the mentioned steps.

  • First, you need to go through the official website of Aeromexico.
  • Then click on the “My Flight” Option of the Homepage.
  • Fill in the booking number and last name and retrieve your flight-bookings.
  • Once you have selected the flight-cancelation feature, a refund form will appear on your screen.
  • Fill the form and get a confirmation mail.

What is Aeromexico's Refund Policy?

Let’s understand the Aeromexico Refund Policy. Some major salient features of this feature have been shared below.

  • You can claim your refund in the form of cash, vouchers, and reward points.
  • People can claim a full refund if they have canceled their flight reservation within 24 hours from the date of issuing.
  • A full refund can be granted for only flights having seven or more days to depart.
  • A refund will automatically be initiated as soon as the ticket gets canceled. If you don’t find your refund, then you can contact customer service for refund-related support.
  • Refunds can only be given to the refundable fares. In the case of non-refundable fares, the refund would be null. 
  • In extreme situations where the reason behind cancellation is explainable can help you to get a full refund even for non-refundable fares.

Accumulate Information about Making Modifications to Aeromexico Flights

Visiting your selected destination with Aeromexico is always a memorable experience, as they will provide you with plenty of services and facilities after making the flight bookings with them if you are stuck in a situation like an airline delays the flight, health is not convenient for traveling, bad weather, etc. Then you can cancel your bookings or reschedule your bookings at your convenience. But you have to follow specific policies and make the request in advance to avoid paying high charges. If you do not have information about these Aeromexico basic flight cancellation or rescheduling policies, processes, etc., then you must go through them below. 

What are the Aeromexico Basic Fare Cancellation Policies?

There are several policies that you will need to follow to cancel a flight with Aeromexico. Before canceling the flight, having information about these policies is essential, as it will help you know whether you will need to pay the cancellation charges or not. If you are unaware of these Aeromexico basic fare cancellation policies, then you will need to go through them below. 

  • If you request a flight cancellation within 24 hours of the booking, you will not need to pay any fees. However, after that period, you will need to pay cancellation charges, which vary according to the time left until the flight's departure. 
  • On the departure date, if the airline delays the flight due to its issues, such as fewer staff, technical issues, etc., you can cancel the flight without paying charges, but if the delay occurs due to any unavoidable issue, you will need to pay the cancellation charges. 
  • The airlines will not charge you if you cancel the flight due to medical issues, but in such a situation, you will need to show genuine documents related to your health. 
  • If you use vouchers, offers, deals, etc., when making the bookings, you will need to pay the charges when canceling the flight. 
  • If the airline reschedules your flight but it is not convenient according to your travel plan, you can cancel the flight without paying charges.
  • If you apply for ticket insurance when purchasing the tickets, you will not need to pay any cancellation charges. 

How Do I Cancel a Flight with Aeromexico?

Aeromexico understands that even after the ticket confirmation, certain passengers cannot travel, and to make it easy for them, they provide the flight cancellation option. Making a flight cancellation on Aeromexico is simple, as they can approach their customer service team or use their official website. Most travelers use the online option, as it is available for 24 hours on the official website. In case you do not have details about the process, you will need to go through the points below. 
Look for the official Aeromexico website.

  • Then open the Manage Booking section and fill out the surname with the PNR number.
  • Choose the cancel flight option and mention the reason for the cancellation.
  • Following that, pay certain cancellation charges, if there are any, and confirm your cancellation.

What is Aeromexico's Cancellation Policy?

Below are some critical points about Aeromexico Cancellation rules and guidelines that have been provided.

  • Passengers can cancel tickets only if they have purchased from an authenticated source. Kindly reach out to your travel agency if you have booked it from there.
  • The original mode of payment will levy out your refund amount.
  • For some scenarios, a cancellation fee would not be taken.
  • Your flight ticket can be canceled by Aeromexico for up to 3 hours before the departure of the plane.

Is Aeromexico's 24-hour Cancellation Policy?

Yes, passengers can avail extra flexibility on Aeromexico ticket cancellation as per the 24-hour cancellation policy. 

What is Aeromexico's 24-hour cancellation policy?

Being a pioneer in providing 24-hour excellent services and offers to numerous destinations, the Aeromexico Cancellation Policy is one of the many comforts you experience. The cancellation terms and conditions are flexible and are laid out by the needs of the passengers, most importantly is the 24-hour flight revocation guidelines. So, before you begin with the process to nullify your booked flight, it is advisable, to take a glance at the provided instructions--

  • During the 24-hour time period after the flight booking, canceling a flight will not cost a single penny. 
  • No extra cost will be charged if the departure takes place at least 7 days after the booking.
  • A full-fledged refund will be allocated to all the refundable flight tickets that are canceled during this time frame.
  • But if you have booked a non-refundable ticket, a future credit or a voucher will be assigned to you.
  • It is also dependent on the fare you have purchased.
  • If you maintain a good frequent travel status, then the cancellation might cost you nothing.

How much does it cost to cancel an Aeromexico flight?

Typically, when people cancel an Aeromexico flight, if they have canceled it within 24 hours of booking, then the cancellation charges will be waived. Still, beyond that time limit, a fee would be implied according to the fare and ticket type and several other factors.


How do I make an Aeromexico refund request?

If you want to make a refund request on Aeromexico, you can use their official website, reach out to the airline's counter, or connect with their representative. But of all these options, the most convenient option for making the refund request is connecting with the airline's representative. This is because, while connecting with them, you will learn about the airline's refund policies, cancellation charges, etc. The airlines will only provide a refund if you follow all the refund policies. If you want to make an Aeromexico refund request over the phone, you must use the points below.

  • Dial this number: 1 (800) 237-6639.
  • Then, choose the language in which you are looking to continue the call.
  • Go through the IVR options and select the one that relates to the queries. 

How do I file a claim with Aeromexico?

You can fill out a claim form, which can be accessed by following the steps below.

  • Browse
  • And enter your bookings to retrieve your details.
  • Go to the refund section and then find a claim for your refund option.
  • Fill out with proper information and then submit it.

What number is 0800 9775 533?

Although several options have been provided, to cancel, apply for a refund, change, or reschedule a flight, some might find these ways rather confusing. Therefore, Aeromexico customer service is made available, and you can reach them for quick contact by phone. Just dial the provided phone number: 0800 9775 533 and within a few seconds, an agent will come and assist you.

How do I call Aeromexico customer service for a refund?

You can make a call to Aeromexico customer service by dialing 1-800-237-6639 from your mobile and talking with the customer support executive regarding your refund claim and process.

Aeromexico Refund vs. Rescheduling: What's Your Best Option?

One of the many concerns raised among Passengers of Aeromexico is regarding refund and rescheduling, as choosing one is not a child's play. Your best bet will be most likely to first look for an alternative flight at comparatively cheaper price and change it. But in case of unavailability or cancelled plans, asking for refund will do fine.

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