[Avianca]: Cancellation | Refund | Reschedule Policy

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Posted By: Sofia Jonas

When you have made the flight bookings with Avianca Airlines but because of some emergency, you have to cancel your flight tickets. Whenever that happens, you should know many things that are related to the cancellation, such as the terms and conditions that are included in the cancellation policy. Apart from the policy, you should also be well-informed about the procedures and the charges you have to pay for the cancellation. Once you have collected all these details, going through the cancellation and refund process with Avianca Airlines will become comfortable and quick. We are going to throw some light on all the information that is connected to these procedures so you do not have to face any inconveniences. 

What is Avianca's Cancellation Policy?

You should be enlightened about the cancellation policy well so that during the cancellation process, whatever challenges you face can be avoided easily. You will also be informed whether you are eligible for a refund or not, so the refund request can be made. All the rules and regulations of the policy have been listed below so you can be informed properly about the situation: 

  • You should cancel the tickets within 24 hours of purchase as it will save you from the cancellation penalty.
  • You can use miles and vouchers to cancel the ticket, and you do not have to pay the cancellation charges. 
  • If you are stuck in an emergency, someone has died in your family, or you have a medical condition, then you can cancel the ticket and request a refund from the airline. 
  • If you are an active member of the Avianca Loyalty Program, then you will receive a concession on the cancellation prices, and a full refund will be given. 
  • The cancellation charges you have to pay depend on the class, fare type, routes, and the time of canceling the ticket.

What is Avianca refund Policy?

Once you are done making the cancellation with Avianca Airlines, the next concern comes with the refund, whether you are eligible for the reimbursement or not. If you can get a refund from the airline then you should be enlightened about all the terms and conditions mentioned in the refund policy of the airline. We have mentioned all the rules below to make things quick for you: 

  • You should always book the refundable tickets as on these tickets you will receive a full refund from the airline. 
  • If you have booked flight tickets with Business and First class, then no fee will be required for cancellation, but a refund will be provided in the form of travel credits. 
  • These travel credits are going to have a validity period, and you need to use them within the given time. 
  • If you have bought the non-refundable tickets with Avianca Airline, then you will not get the ticket amount, but the applicable charges or the government taxes can be requested. 
  • The airline can make flight cancellations for any reason and in such a situation, you can get a refund with compensation from the airline. 

How to get a refund from Avianca Airlines?

When you want to get a refund of your ticket price from Avianca Airlines, you need to request for this. Even if you are eligible for a refund, it will not be provided without you making a request. One of the best ways to make a refund request is online. It will be quick, and you can use this procedure whenever it is needed. The procedure through which you can make a refund request is given below: 

  • Visit the official website of Avianca Airlines. 
  • Click on the Your Booking option given at the top and pick Manage Your Booking. 
  • Pick Refund and then add the reservation code with the last name to search for the flight. 
  • The refund form will open, and you need to fill it out accurately with the proper information and cancellation number.
  • Once the process is completed, the airline will send you a confirmation through email. 

Is Avianca free cancellation 24 hours?

If you make the flight cancellations within 24 hours of ticket purchase, then it will be free of cost, and you can request a refund. You will be provided the full amount of the ticket, and no charges will be asked to pay. Canceling the tickets as soon as possible will be the most convenient way as it will make the refund process smooth. 

How do I get my refund from Avianca within 24 hours?

Another way through which you can request to get a refund is by contacting the customer service executives on the phone. You just have to dial 1 (866) 919-0081, the Avianca Airlines phone number, to connect with the customer service representatives on call. You need to provide all the flight and cancellation details to the executives on the phone so they can submit the request and let you know when you will receive a refund. 

Does Avianca allow 24-hour cancellation?

Yes, the complete refund from the airline can only be collected if you have canceled the flight within 24 hours of ticket booking. 

Can you cancel a flight within 24 hours without penalty?

Flight cancellation with Avianca Airlines within 24 hours of ticket purchase would be free from the cancellation penalty, and you do not have to pay any amount. 

How much does it cost to cancel Avianca Airlines?

When you are making cancellations of your tickets, it can be free in some situations, but mostly, you have to pay the charges for this. These charges range from $90 to $125, which depends on the fare type, routes, class, and time of cancellation. This amount can be paid at the time of the cancellation process.

How do I contact Avianca Airlines customer service for a refund?

There are several ways through which you can contact the customer service executives of Avianca Airlines to request a refund from them. You can connect with them over the phone, live chat, email, or visit them whenever help is required related to any procedure with the airline. All the contact details of the airline are listed below: 

  • Phone Number: 1 (866) 919-0081
  • Email Address: habeasdata@avianca.com
  • Official Website: https://www.avianca.com/en/
  • Headquarter Address:  San Salvador, El Salvador

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