[ABOUT]: What is Turkish Airlines Cancellation and Refund Policy?

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Posted By: Sofia Jonas

If your plan is canceled or changed due to uncertainty or any serious medical conditions, unfortunately, you need to cancel the booking and request a refund to get the value of the canceled flight ticket. We recommend that travelers check the terms and conditions of the change or cancellation policy of the airline, which you will find in the following information. 

What is Turkish Airlines' refund policy?

Passengers about to cancel the booking must know the rules of Turkish Airlines' refund policy to understand under which conditions the airline deducts the cancellation charges from the refund value. Read the following information:

  • Turkish Airlines does not refund the additional service fee under any conditions.
  • Passengers are not supposed to get any refund for the canceled flight tickets within 24 hours of the scheduled domestic as well as international flight departure.
  • For cancellations made before 12 hours of the flight departure time, the airline is supposed to deduct the TRY525 from the refund amount. The service fee will be refunded, but there are a few fare classes (Q/T/L/V/P/W/U) that are non-refundable.
  • In this case, if the flight right is not used, Turkish Airlines does not provide a refund after the flight; however, the additional service fee will be refunded.

What is Turkish Airlines' cancellation policy?

To understand the essential points of the Turkish Airlines cancellation policy, you should read the following data, as it provides all the details under which circumstances passengers may be required to pay the charges. 

  • Travelers should cancel the ticket within 24 hours of purchase to avoid the charges.
  • If you make a cancellation request before 12 hours of the departure time, then the passengers are liable to pay the cancellation fee.
  • These cancellation rules apply to connecting flights between Turkish Airlines and AnadoluJet Flights.
  • The airline will take at least seven days to credit the refund for the canceled flight ticket for the payments made through the card.

Does Turkish Airlines have a free cancellation policy?

Yes, Turkish Airlines does provide free cancellation only for requests made within 24 hours of purchase and with seven days left in departure time. This is applicable for both domestic and international flights.

How can I get a refund from Turkish Airlines?

Passengers can claim a refund for the canceled flight ticket by dialing the Turkish Airlines customer service number 1800-874-8875 and asking the agent to cancel the booking. After that, you can request a refund by sharing essential details. Otherwise, you can fill out the online refund form available on the Turkish Airlines website.

How long does it take to get a refund from Turkish Airlines?

Generally, Turkish Airlines takes a maximum of seven days to refund the ticket value for payments made via card and online methods. However, for the tickets purchased through cash and check, the refund will be initiated within 20 business days.

How do I know if my airline ticket is refundable or not?

To know if the booked flight tickets are refundable or not, you should check the Turkish Airlines refund policy, which provides details about ticket eligibility.


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